We recently submitted a confirmation statement for a few of our clients, but they were rejected with the following message, even though the personal code and officer details are definitely correct on our end:
12604 – The identity verification details provided for the director were not correct. Before you try again, you should check that you have the right Companies House personal code and make sure their details on the Companies House register are correct.
We’ve double-checked all the data against Companies House records and everything matches, so we’re trying to understand whether this is a known issue, a validation bug, or if we’re missing something subtle.
Has anyone else faced this error or found a solution/workaround?
Hello Nitin,
If the officer has a middle name, you will need to reflect that in the “other forenames” element, that should help with our validation accepting the submission. We are looking at changing the validation in January which should help as well.
SDN