Authentication Code being rejected when submitting change of REA

We are trying to submit a change of REA via the new route, but are getting an error saying that the authentication code for the company is invalid.

However, when we submit other filings for this company via the usual XML/ API routes, the authentication code is accepted as valid. The company has also confirmed that it has not changed authentication code recently.

We have been able to submit other change of REA for other companies without issue.

Why is the REA change for this company rejecting the authentication code?

For confidentiality reasons please contact me directly for details of the company and code.

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We have the same issue can someone from Companies House investigate this?

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