We are receiving lots of 502 gateway timeouts for many API calls, for instance for the endpoint persons-with-significant-control-statements, Could you please look into this. The errors are with json RestAPI.
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I can confirm that this is being investigated as a matter of urgency. We are working with multiple teams to find the root cause of this issue which has been getting worse for a few weeks, and we are regressing code and implementing new code fixes multiple times daily. Please be assured the our head of IT services is aware of this issue and the impact it is having to our customers, and she has instructed us to work to fix this with the highest level of seriousness.
SDN
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@snicholas is there any update on this please? It is incredibly disruptive. Thank you
I can only apologise for the continued disruption. We’re aware of the issues and are actively working to identify the root cause and potential solutions.
SDN
Hi, we are still experiencing this issue and a significant number of our customers are affected. Could you please provide a timeline for the resolution?
Hi,
I have reinforced your concerns with relevant technical colleagues.
SDN
A change of browser some days ago almost completely solved these issue for us.
Hi,
We’re still affected by this, could you share an update on any timelines for resolution?
I appreciate Frank’s input but in our case these requests are failing through the api.