# Getting 500 response when trying to retrieve Document

**URL:** <http://forum.companieshouse.gov.uk/t/getting-500-response-when-trying-to-retrieve-document/4898>\
**Category:** API Issues\
**Created:** [March 8, 2022, 2:11pm UTC](http://forum.companieshouse.gov.uk/t/getting-500-response-when-trying-to-retrieve-document/4898 "2022-03-08T14:11:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rhydian.morris](http://forum.companieshouse.gov.uk/user_avatar/forum.companieshouse.gov.uk/rhydian.morris/32/1197_2.png) [@rhydian.morris](http://forum.companieshouse.gov.uk/u/rhydian.morris)\
**Post date:** [March 8, 2022, 2:11pm UTC](http://forum.companieshouse.gov.uk/t/getting-500-response-when-trying-to-retrieve-document/4898/1 "2022-03-08T14:11:43Z")

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When using the following [https://document-api.company-information.service.gov.uk/document/](https://document-api.company-information.service.gov.uk/document/) I am always getting a 500 response. I get a 500 when also using the front-end url as well. Has anything changed?

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**Author:** ![rhydian.morris](http://forum.companieshouse.gov.uk/user_avatar/forum.companieshouse.gov.uk/rhydian.morris/32/1197_2.png) [@rhydian.morris](http://forum.companieshouse.gov.uk/u/rhydian.morris)\
**Post date:** [March 9, 2022, 9:24am UTC](http://forum.companieshouse.gov.uk/t/getting-500-response-when-trying-to-retrieve-document/4898/2 "2022-03-09T09:24:09Z")

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I found the solution. I needed to base encode the API Key.